Shipping policy
Shipping Policy
We currently ship within South Africa.
Order processing Orders are processed within 3–5 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Shipping rates Shipping costs are calculated at checkout based on the delivery option selected. Where applicable, free shipping is offered on qualifying orders.
Estimated delivery times Estimated delivery times are typically 3–5 business days depending on your location. Delivery to outlying or remote areas may take longer.
Order tracking Once your order has been dispatched, you will receive tracking details by email or SMS where available.
Delays While we do our best to meet the delivery estimates above, delays can sometimes occur due to courier capacity, weather, public holidays, or high order volumes.
Incorrect address details Please make sure your shipping address and contact number are correct at checkout. We cannot be responsible for delays or failed deliveries caused by incorrect customer information.
Questions If you have any shipping-related questions about your order, please contact us using the contact details listed on our store.
How to make it clearer for your store
Because you’re selling home and kitchen products, I’d keep it practical:
- Be specific about business days
- State your shipping area clearly
- Mention remote area delays
- Mention tracking
- Mention the customer must enter the correct phone number and address
Good writing tips
- Keep sentences short
- Avoid legal-sounding wording unless needed
- Only promise what you can actually deliver
- Make sure the policy matches your checkout rates and courier workflow
Best version if you offer free shipping
You can use this line under Shipping rates:
- Free shipping is available on qualifying orders over R1000.
If you charge a flat rate, use this instead:
- A flat shipping fee is charged at checkout for standard delivery.
If you want, use this shorter premium version
Shipping Policy
We currently deliver within South Africa only.
Orders are processed within 1–2 business days after payment confirmation.
Delivery usually takes 3–5 business days, depending on the destination. Remote or outlying areas may take longer.
Shipping charges are shown at checkout. Free shipping may apply to qualifying orders.
Once your order has been dispatched, tracking details will be sent where available.
Please ensure your delivery address and contact number are correct when placing your order, as incorrect details may cause delays.